New CEO: Frontier’s cancellations and delays ‘not acceptable’

Enough is enough: That’s the message from Frontier Airlines’ new leader about the budget airline’s turbulent history of flight delays and cancellations. And the airline is prepared, he said, to make major changes to get better. “We’re simply not satisfied with our past record,” recently appointed CEO James Dempsey said on the company’s earnings call…

How your points and miles are shaping where airlines fly

For decades, airlines have relied on cold, hard math before deciding to fly to a new city. How many seats will they sell? How many other airlines are they up against? Will it be profitable? Spreadsheets. Number-crunching. Projections. Yet, in an age where data seems to rule everything — from a football team’s playsheet to…

How United MileagePlus award pricing differs across accounts

United Airlines has given select cobranded credit card holders and United MileagePlus elite members discounts and additional availability on some award flights for a while now. However, as TPG’s Summer Hull was shocked to see while comparing award search results between her account and her husband’s, the differences between what individual MileagePlus members see when…