Memo to loyalty programs: Slashing benefits and earning rates impacts my booking decisions

This week, two major loyalty programs made updates that were not favorable for customers. On Tuesday, Marriott Bonvoy updated its terms and conditions to indicate that members will earn points at a reduced rate and earn no elite night credits at StudioRes properties. Then, on Wednesday, Southwest Rapid Rewards drastically reduced points earnings for select…

Free Calm app deal for Chase Sapphire Reserve and Preferred cardholders

Chase Sapphire cardholders, get ready to unwind. If you hold the Chase Sapphire Reserve® or Chase Sapphire Preferred® Card, you’re now eligible for a Calm app subscription deal through Chase Offers. Sapphire Reserve cardholders can receive one free year of Calm Premium, while those with the Sapphire Preferred can receive 50% off a one-year subscription….

Southwest Airlines slashes Rapid Rewards earnings: Is it a bad sign for customers?

Last fall in Texas, Southwest Airlines executives laid out a far-reaching plan to transform the airline. They shared the finer details of the carrier’s first-ever assigned (and extra-legroom) seats. They spoke about the airline’s first international partnership. And, executives teased upcoming changes to Southwest Rapid Rewards meant to entice customers to focus more attention on…